Shipping Policy

At SDDIC, we strive to make your shopping experience smooth and convenient. We carefully process every custom order and work to ensure your products are delivered reliably. Please review the following information about our order processing, production arrangements, shipping methods, and estimated delivery times.

1. Shipping Destinations & Costs

We offer free standard shipping to most countries and regions, including the United States, Canada, Mexico, most European countries, Australia, New Zealand, and Japan.

Additional shipping charges may apply to destinations outside our free shipping coverage. Shipping availability and costs depend on the destination.

If you have any questions about shipping availability or costs for your location, please contact our team before placing your order.

2. Order Processing & Production Time

Most orders are completed and ready to ship within 3–10 business days after approval of the final digital proof. Actual processing and production time may vary depending on product type, order quantity, design complexity, and production schedule.

For custom orders, our process generally follows these steps:

1. Place your order and complete payment.

2. Our team prepares a digital proof based on your design requirements.

3. You review the digital proof and request any necessary revisions.

4. Once you approve the final digital proof, order processing and production officially begin.

5. After production is complete, your order is prepared for shipment.

Please note: The processing and production time begins only after you approve the final digital proof. Any waiting time before proof approval, as well as additional time required for revisions, is not included in the processing and production period stated above.

3. Order Processing & Estimated Delivery Times

Standard Orders

• Processing & Production Time: Typically 3–10 business days after approval of the final digital proof.

• Transit Time: Typically 6–10 business days after dispatch.

• Shipping Carriers: Standard orders are typically shipped via USPS or UPS, depending on the destination and shipping arrangements.

• Estimated Total Delivery Time: Approximately 9–20 business days after approval of the final digital proof.

Expedited Orders

• Processing & Production Time: Begins after approval of the final digital proof. Expedited orders receive priority processing and production. The timeline varies depending on product type, order quantity, design complexity, and production schedule.

• Transit Time: Typically 3–5 business days after dispatch.

• Shipping Carriers: Expedited orders are typically shipped via DHL, UPS, or FedEx, depending on the destination and shipping arrangements.

• Expedited Service Fee: The expedited service fee generally covers both priority order processing and production, as well as expedited shipping. The fee and estimated completion time depend on the specific order requirements.

Please note that the overall processing and production time for expedited orders is not fixed. For urgent orders, please contact us before placing your order. Our team will confirm the availability of expedited service, applicable fees, and estimated delivery date based on your specific order.

Important: Processing and production time is separate from shipping transit time. The total delivery time includes both stages and may vary depending on the order and destination. All delivery times are estimates and are not guaranteed.

4. Order Tracking & Shipping Updates

Once your order has been shipped, a tracking number will be added to your order details on our website, and you will receive an email notification with the tracking information.

You can use the tracking number to check your shipment's progress on the carrier's website.

Please allow some time for tracking information to become available after dispatch.

5. Packaging

We use appropriate packaging materials to help protect your products during transit.

Packaging methods may vary depending on product type, size, quantity, and customization requirements. Additional protective packaging may be used when necessary.

6. Delivery Delays

Although we work to meet the estimated delivery times, shipments may occasionally be delayed due to circumstances beyond our control, including but not limited to:

• Carrier delays or service disruptions

• Customs inspections or clearance procedures

• Severe weather conditions

• Public holidays

• Other unforeseen transportation issues

Delivery times are estimates and cannot be guaranteed. If your shipment appears to be delayed or tracking information has not been updated for an extended period, please contact our customer support team for assistance.

7. Contact Us

If you have any questions about shipping, order processing, or delivery, please contact our customer service team:

Email: sales@sddic.com

To help us assist you more efficiently, please include your order number and any relevant shipping details in your email.

Our customer service team aims to respond to inquiries within 1–2 business days.